job description
Join Indra Philippines as a Deskside L2 Support Specialist and become a key player in delivering top-tier IT support across our dynamic Bali-based operations. This role offers a unique opportunity to work in a vibrant, multicultural environment while providing critical technical assistance to ensure seamless business operations.
As part of our global team, you will troubleshoot complex hardware and software issues, collaborate with cross-functional teams, and contribute to IT infrastructure improvements. We value innovation, problem-solving, and a customer-centric approach. If you thrive in fast-paced settings and enjoy resolving technical challenges, this contract position is perfect for you.
We also welcome referrals! Know someone who would excel in this role? Share this opportunity with them via our referral portal.
Responsibility
- Provide advanced Level 2 deskside support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems for end-users in a timely manner.
- Install, configure, and maintain workstations, laptops, and peripheral devices.
- Collaborate with IT teams to escalate and resolve critical incidents.
- Document support tickets, solutions, and knowledge base articles.
- Assist in IT asset management, including inventory tracking and deployments.
- Conduct user training sessions on IT tools and best practices.
- Support IT projects, including system upgrades and migrations.
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Proven experience in IT support, preferably in a corporate or enterprise environment.
- Strong knowledge of Windows/macOS, Active Directory, and networking principles.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified are a plus.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a global team.
- Familiarity with remote support tools and ticketing systems.
- Willingness to work on-site in Bali with flexibility for occasional travel.