job description
Are you a results-driven professional looking to make your mark in the fast-paced world of FinTech? Kredivo is officially expanding into the Philippines, and we are looking for a dedicated Desk Collections Specialist to join our high-performing team in Bonifacio Global City.
In this role, you will act as a financial bridge, helping our customers manage their accounts, understand their payment options, and stay on track with their financial goals. We believe in providing a supportive, tech-forward environment where your communication skills and ability to provide solutions are valued. If you are passionate about customer service, financial literacy, and contributing to a growing global brand, we want to hear from you.
Responsibility
- Proactively contact customers via phone, email, and chat regarding account status and upcoming payment deadlines.
- Provide clear, empathetic guidance to customers to help them navigate payment options and resolve outstanding balances.
- Maintain accurate and up-to-date records of all customer interactions within our collections management system.
- Negotiate realistic repayment plans while adhering to company policies and industry regulatory standards.
- Meet or exceed daily and monthly key performance indicators (KPIs) related to recovery targets and service quality.
- Identify common customer payment challenges and provide constructive feedback to management to improve processes.
- Deliver exceptional service that maintains the Kredivo brand reputation as a reliable and professional financial partner.
Qualifications
- Bachelor’s degree in Business, Finance, Communication, or a related field is preferred.
- Minimum 1 year of experience in collections, customer service, or a high-volume call center environment.
- Strong verbal and written communication skills in English and Filipino.
- Ability to remain professional and empathetic while managing difficult conversations.
- Proficient in using CRM software, MS Office Suite (especially Excel), and general office technology.
- Demonstrated ability to work effectively in a fast-paced, target-driven office environment.
- Knowledge of Philippine consumer protection laws and financial regulations is a significant advantage.