job description
Join Haidilao, a globally renowned hotpot restaurant chain, as a Delivery Operations Executive in Bali. This role offers a unique opportunity to manage and optimize our delivery operations across multiple platforms, ensuring seamless service and customer satisfaction. If you are passionate about logistics, customer service, and operational excellence, this is the perfect role for you.
As a Delivery Operations Executive, you will oversee daily operations on platforms like GrabFood and Foodpanda, ensuring timely deliveries and maintaining high service standards. You will work closely with our kitchen and delivery teams to streamline processes and enhance efficiency. This role is ideal for individuals who thrive in fast-paced environments and are committed to delivering exceptional service.
Haidilao is known for its innovative approach to dining and customer service. By joining our team, you will be part of a dynamic and supportive work environment that values growth and development. We offer competitive compensation, opportunities for career advancement, and a chance to make a real impact in the food and beverage industry.
Responsibility
- Manage daily operations on delivery platforms such as GrabFood and Foodpanda.
- Coordinate with kitchen staff and delivery partners to ensure timely and accurate order fulfillment.
- Monitor delivery performance metrics and implement improvements to enhance efficiency.
- Resolve customer complaints and issues related to delivery services promptly and professionally.
- Maintain accurate records of delivery orders, returns, and customer feedback.
- Collaborate with the marketing team to promote delivery services and special offers.
- Train and supervise delivery staff to ensure adherence to company standards and policies.
- Analyze delivery data to identify trends and opportunities for process optimization.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in delivery operations, logistics, or customer service roles.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in using delivery management software and tools.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with food safety and hygiene standards.
- Willingness to work flexible hours, including weekends and holidays.