job description
Join PT Indo Kolektor Nusantara, a leading financial services provider, as a Debt Collection Specialist (Online) in the vibrant regions of Bali. This role focuses on digital debt recovery, leveraging online platforms to manage and collect outstanding payments efficiently while maintaining professionalism and compliance with industry standards.
As part of our dynamic team, you will play a crucial role in ensuring financial stability for our clients through strategic communication and negotiation. This position offers a unique opportunity to develop expertise in financial services, customer relations, and digital collection techniques in one of Indonesia’s most sought-after locations.
We are looking for motivated individuals with a high school diploma (SMA/SMK) or equivalent, equipped with an Android smartphone (minimum 3GB RAM) to support seamless online operations. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role provides flexibility and growth in the financial sector.
Responsibility
- Conduct outbound calls, emails, and digital messages to debtors to negotiate payment plans and recover outstanding debts.
- Maintain accurate and up-to-date records of all collection activities, including payment commitments and follow-ups.
- Utilize CRM and collection software to track accounts, document interactions, and generate reports.
- Adhere to legal and ethical collection practices, ensuring compliance with company policies and regulatory requirements.
- Provide exceptional customer service while handling sensitive financial discussions with empathy and professionalism.
- Collaborate with team members to share best practices and improve collection strategies.
- Meet or exceed monthly collection targets and performance metrics set by the company.
- Stay updated on industry trends and digital tools to enhance efficiency in debt recovery processes.
Qualifications
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Technical requirement: Own an Android smartphone with a minimum of 3GB RAM for seamless online operations.
- Excellent communication skills in Indonesian and basic English (written and verbal).
- Strong negotiation and persuasion abilities with a customer-centric approach.
- Familiarity with digital tools, spreadsheets, and CRM systems is a plus.
- Self-motivated with the ability to work independently and in a team under minimal supervision.
- Prior experience in collections, customer service, or sales is advantageous but not required.
- Residence in or willingness to relocate to Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).