job description
Join Infomedia Nusantara as a Customer Visiting Agent (CTB ERA) and become a vital link between our brand and valued customers across Bali's vibrant regions. This dynamic role offers you the opportunity to engage directly with clients, ensuring exceptional service delivery while leveraging cutting-edge digital tools like the My Vista application. You'll play a key role in maintaining customer satisfaction, gathering insights, and driving business growth in one of Indonesia's most exciting markets.
Based in Bali's key areas—including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you'll enjoy a flexible contract position with competitive compensation, professional development opportunities, and the chance to work in a collaborative, results-driven environment. Whether you're visiting retail partners, verifying customer details, or providing on-site support, your work will directly impact our mission to deliver seamless consumer experiences.
If you're a motivated self-starter with a passion for customer engagement and a knack for fieldwork, this is your chance to grow with a leading company in the retail and consumer products sector. Apply today and take the first step toward a rewarding career in Bali!
Responsibility
- Conduct monthly visits to assigned customers across Bali using provided data lists and digital tools.
- Register and utilize the My Vista application to log visits, update customer records, and submit reports.
- Verify customer information, address discrepancies, and ensure data accuracy in real-time.
- Provide on-site support, including product demonstrations, troubleshooting, and feedback collection.
- Build and maintain strong relationships with retail partners and end consumers to enhance brand loyalty.
- Gather market insights, competitor information, and customer feedback to share with the regional team.
- Meet or exceed monthly visit targets while adhering to company protocols and service standards.
- Collaborate with internal teams to resolve customer issues and escalate concerns as needed.
Qualifications
- Minimum high school diploma; bachelor's degree in business, marketing, or related field is a plus.
- Proven experience in field sales, customer service, or retail operations (preferred but not required).
- Excellent communication skills in both English and Bahasa Indonesia.
- Tech-savvy with the ability to quickly learn and use mobile applications (e.g., My Vista).
- Strong interpersonal skills and a customer-centric mindset.
- Ability to work independently with minimal supervision in a fast-paced environment.
- Valid driver's license and access to reliable transportation (motorcycle preferred).
- Residence in or willingness to relocate to Bali's target regions (Canggu, Ubud, Denpasar, etc.).