job description
Join Prime Restore as a Customer Support Specialist and become the backbone of our client-facing operations in beautiful Bali! In this dynamic role, you'll serve as the first point of contact for customers, ensuring seamless communication, efficient appointment scheduling, and exceptional service delivery. Based in our vibrant Canggu office, you'll work in a collaborative environment where your organizational skills and customer-centric approach will directly impact our company's success.
Prime Restore is a leading provider of restoration and maintenance services, committed to delivering excellence through innovative solutions and outstanding customer care. As part of our growing team, you'll have the opportunity to develop your administrative and interpersonal skills while contributing to a company that values professionalism, integrity, and teamwork.
This is more than just a support role—it's your chance to build meaningful relationships with clients, streamline operational processes, and grow within a company that invests in its employees. If you're passionate about delivering top-tier service and thrive in a fast-paced environment, we'd love to hear from you!
Responsibility
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions, providing prompt and professional assistance.
- Manage appointment scheduling and confirmations using our CRM system, ensuring optimal calendar organization for service teams.
- Welcome and assist walk-in clients, assessing their needs and directing them to appropriate services or team members.
- Process and organize job orders, maintaining accurate records and ensuring timely follow-up with both clients and service providers.
- Coordinate between customers and technical teams to provide status updates, resolve issues, and ensure service completion to satisfaction.
- Maintain comprehensive customer records and service histories in our database, ensuring data accuracy and confidentiality.
- Assist in preparing service reports, invoices, and other administrative documents as required.
- Contribute to process improvement initiatives by identifying opportunities to enhance customer service efficiency and effectiveness.
Qualifications
- Minimum of 1 year of experience in customer service, administrative support, or related fields.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Proficient in Microsoft Office Suite and comfortable learning new software systems.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service experiences.
- Ability to work independently while also collaborating effectively with team members.
- Basic understanding of CRM systems or willingness to learn our proprietary software.
- High school diploma required; associate's or bachelor's degree in business administration or related field preferred.