job description
Join Federal Pharmaceuticals Inc. as a Customer Support Representative and become a vital part of our team serving US and Canadian clients. We are seeking talented, dependable, and hardworking individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer service.
In this role, you will handle inquiries, resolve issues, and ensure customer satisfaction for our North American accounts. You will work in a collaborative setting with opportunities for growth and development. If you have excellent communication skills, a problem-solving mindset, and a commitment to excellence, we want you on our team!
This is a full-time position based in beautiful Bali, offering a competitive salary, a supportive work environment, and the chance to make a real impact in the pharmaceutical industry.
Responsibility
- Provide outstanding customer support via phone, email, and chat for US and Canadian clients.
- Respond to customer inquiries, resolve complaints, and ensure timely issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve customer experience and service delivery.
- Follow up with customers to ensure their needs are met and feedback is addressed.
- Stay updated on product knowledge and company policies to provide accurate information.
- Handle high-volume calls and emails with professionalism and efficiency.
- Contribute to team goals and participate in training and development programs.
Qualifications
- High school diploma or equivalent; bachelor's degree is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in shifts, including evenings and weekends, as needed.
- Customer-focused attitude with a passion for delivering high-quality service.
- Ability to work independently and as part of a team in a fast-paced environment.