job description
Are you a customer service professional looking to advance your career in a dynamic and collaborative environment? Join our team as a Call Centre Support Officer and become a key player in delivering exceptional service to our clients. This role offers a unique opportunity to enhance your skills, work with a diverse team, and contribute to the success of our organization.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will be at the heart of our operations, ensuring customer satisfaction and resolving inquiries with efficiency and professionalism. We offer a competitive salary, a supportive work culture, and ample opportunities for growth.
If you are passionate about customer service and thrive in a fast-paced environment, we would love to hear from you. Apply now and take the next step in your career!
Responsibility
- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate information and resolve customer inquiries and complaints.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Follow up on customer issues to ensure resolution and satisfaction.
- Adhere to company policies and procedures while delivering exceptional service.
- Identify and escalate priority issues to the appropriate departments.
- Continuously improve skills and knowledge through training and development programs.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Proven experience in a call centre or customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using call centre software and CRM systems.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Fluency in English; additional languages are an advantage.
- Positive attitude and a commitment to delivering high-quality service.