job description
Join our dynamic team as a Customer Support Intern in the heart of Bali! This is a fantastic opportunity for enthusiastic individuals to gain hands-on experience in customer service while contributing to a growing organization. You will play a key role in educating customers about our products, providing exceptional service, and building lasting relationships with clients in a fast-paced, supportive environment.
Based in one of Bali’s most vibrant areas—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a collaborative work culture that values professional growth and work-life balance. Whether you're a student, recent graduate, or career changer, this internship will equip you with invaluable skills in communication, problem-solving, and customer engagement.
We offer a competitive stipend, flexible working hours, and the chance to work alongside industry professionals. If you’re passionate about delivering outstanding service and eager to learn, we’d love to hear from you!
Responsibility
- Assist customers via phone, email, and chat with professionalism and empathy.
- Provide clear and accurate product information to educate customers and address inquiries.
- Handle customer complaints and concerns with a solution-oriented approach.
- Collaborate with the team to improve service quality and customer satisfaction.
- Maintain detailed records of customer interactions in our CRM system.
- Participate in training sessions to enhance product knowledge and service skills.
- Proactively identify opportunities to upsell or cross-sell products where appropriate.
- Contribute to team meetings with feedback and suggestions for process improvements.
Qualifications
- Currently enrolled in or recently graduated from a business, communications, marketing, or related program.
- Excellent written and verbal communication skills in English (Bahasa Indonesia is a plus).
- Strong interpersonal skills with a customer-first mindset.
- Basic knowledge of CRM software or customer service tools is advantageous.
- Ability to multitask and work in a fast-paced environment.
- Self-motivated with a willingness to learn and adapt.
- Familiarity with sales or support processes is a bonus.
- Residing in or willing to relocate to Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).