job description
Join Mimosa Putra Abadi, a leading automotive dealership in Bali, as a Customer Relations Supervisor and take the helm of our customer service team! In this dynamic role, you will lead, mentor, and inspire a team of customer service professionals to deliver exceptional experiences to our valued clients. Based in the vibrant heart of Denpasar, Bali, this position offers the perfect blend of professional growth and the island's unparalleled lifestyle.
As the face of our dealership, you will ensure that every customer interaction reflects our commitment to excellence, trust, and satisfaction. Whether it's resolving inquiries, handling complaints, or fostering long-term relationships, your leadership will drive customer loyalty and business success. If you are a passionate, results-driven professional with a knack for team leadership and a deep understanding of customer service in the automotive industry, we want to hear from you!
At Mimosa Putra Abadi, we value innovation, integrity, and a customer-centric approach. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow within a company that invests in its people. Apply today and be part of a team that is shaping the future of automotive customer service in Bali!
Responsibility
- Lead, train, and mentor a team of customer service representatives to ensure high performance and adherence to company standards.
- Oversee daily operations of the customer service department, including call handling, email responses, and in-person interactions.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Monitor and analyze customer feedback, complaints, and service metrics to identify trends and areas for improvement.
- Collaborate with sales, finance, and service departments to ensure a seamless customer experience across all touchpoints.
- Handle escalated customer issues with professionalism, empathy, and efficiency to achieve resolution.
- Maintain accurate records of customer interactions, transactions, and follow-ups using CRM software.
- Organize and conduct regular team meetings, training sessions, and performance reviews.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership position.
- Proven experience in the automotive industry or dealership environment is highly preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership abilities with a track record of motivating and developing teams.
- Proficiency in CRM software and Microsoft Office Suite.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Ability to work under pressure, manage multiple tasks, and meet deadlines in a fast-paced environment.