job description
Are you a customer-focused professional with a passion for delivering exceptional service in a dynamic supply chain environment? Taytonn Pte Ltd is seeking a dedicated Customer Service Executive to join our team in Bali, Indonesia and play a pivotal role in ensuring seamless operations and client satisfaction.
In this role, you will serve as the primary point of contact for our valued clients, addressing inquiries, resolving issues, and fostering long-term relationships. Your expertise will directly contribute to the efficiency of our supply chain processes, ensuring timely and accurate service delivery. This is a fantastic opportunity to grow your career in a fast-paced, international business environment while enjoying the vibrant lifestyle of Bali.
We offer a competitive salary, professional development opportunities, and the chance to work with a collaborative, forward-thinking team. If you thrive in a customer-centric role and are eager to make an impact, we’d love to hear from you!
Responsibility
- Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and professional responses.
- Manage and resolve customer complaints or issues, ensuring a high level of satisfaction and retention.
- Coordinate with internal teams (logistics, warehouse, sales) to ensure accurate and efficient order processing and delivery.
- Maintain and update customer records, including interactions, transactions, and feedback, in the CRM system.
- Proactively identify customer needs and recommend solutions to enhance their experience with our supply chain services.
- Prepare and deliver regular reports on customer service metrics, including response times, resolution rates, and satisfaction scores.
- Collaborate with the sales team to upsell or cross-sell services where appropriate, contributing to business growth.
- Stay updated on industry trends, product knowledge, and company policies to provide accurate and informed support.
Qualifications
- Minimum of 2 years of experience in a customer service or client-facing role, preferably in supply chain, logistics, or a related industry.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities with a customer-centric approach to issue resolution.
- Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Excel, Word).
- Ability to work independently and collaboratively in a fast-paced, multicultural environment.
- High attention to detail and organizational skills to manage multiple tasks efficiently.
- Bachelor’s degree in Business, Logistics, Communications, or a related field is preferred.
- Experience in the Southeast Asian market or familiarity with international supply chain operations is an advantage.