job description
Join TTEC and launch your career in customer experience from the paradise of Bali! As a Customer Experience Specialist, you’ll play a pivotal role in delivering exceptional service while enjoying a competitive salary package of up to ₱25,000 per month. This remote opportunity allows you to work from Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and more—while contributing to a global team dedicated to customer success.
At TTEC, we empower our team members to grow professionally in a supportive, dynamic environment. You’ll collaborate with a diverse group of professionals, leveraging cutting-edge tools to resolve customer inquiries, drive satisfaction, and exceed performance targets. Whether you’re based in a cozy villa in Ubud or a beachside workspace in Canggu, this role offers the perfect blend of career growth and work-life balance.
If you’re passionate about helping others, thrive in fast-paced settings, and want to be part of a company that values your development, your future starts here.
Responsibility
- Provide world-class customer support via phone, email, and chat, ensuring timely and accurate resolutions.
- Handle customer inquiries, complaints, and feedback with empathy and professionalism.
- Collaborate with cross-functional teams to improve customer experience processes and workflows.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Document customer interactions and solutions in the CRM system for continuous improvement.
- Stay updated on product knowledge and company policies to deliver accurate and consistent information.
- Participate in training sessions and team meetings to enhance skills and share best practices.
- Uphold TTEC’s values of integrity, innovation, and customer-centricity in every interaction.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum 1 year of experience in customer service, call center, or related roles.
- Excellent English communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Proficient in using CRM software, Microsoft Office, and basic troubleshooting tools.
- Ability to work flexible shifts, including weekends and holidays, as needed.
- Reliable internet connection and a quiet, professional workspace in Bali.
- Passion for delivering exceptional service and a willingness to learn and grow.