job description
Join PERSOL as a Customer Support Associate in the heart of Bali and become part of a dynamic team dedicated to delivering exceptional service. Our client is seeking passionate and customer-focused professionals to provide top-tier support in a fast-paced call center environment.
In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience. With a competitive salary range of $2,000 – $2,600 per month, this is an excellent opportunity to grow your career in customer service while enjoying the vibrant lifestyle of Bali.
If you thrive in a collaborative setting, have strong communication skills, and are committed to customer satisfaction, we want to hear from you. Apply today and take the next step in your professional journey with a globally recognized company.
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests in a timely and efficient manner.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with team members to improve service quality and customer satisfaction.
- Provide product and service information to customers with clarity and accuracy.
- Follow up on customer issues to ensure resolution and satisfaction.
- Adhere to company policies, procedures, and performance metrics.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Minimum 1-2 years of experience in a call center or customer service role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and call center tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer-focused mindset with a passion for delivering exceptional service.
- High school diploma or equivalent; higher education is a plus.
- Availability to work flexible shifts, including weekends and holidays.