job description
Are you fluent in Mandarin and passionate about delivering exceptional customer service? Log In Services Sdn Bhd is seeking a dedicated Customer Service Executive to join our dynamic team in Bali. This role offers a unique opportunity to work in a multicultural environment while providing top-tier support to our valued clients.
As a Customer Service Executive, you will be the first point of contact for our Mandarin-speaking customers, ensuring their inquiries are resolved efficiently and professionally. Whether you're an experienced customer service professional, a fresh graduate, or an SPM leaver looking to start your career, this role provides clear career growth and development opportunities.
Join us and be part of a company that values your skills and invests in your future. Apply now and take the first step towards a rewarding career in customer service!
Responsibility
- Handle inbound and outbound calls from Mandarin-speaking customers.
- Provide accurate and timely information to resolve customer inquiries and complaints.
- Maintain a high level of professionalism and customer satisfaction.
- Document customer interactions and follow up on unresolved issues.
- Collaborate with team members to improve customer service processes.
- Adhere to company policies and procedures while delivering exceptional service.
- Participate in training and development programs to enhance skills.
- Meet and exceed performance targets and key performance indicators (KPIs).
Qualifications
- Fluency in Mandarin and English (both written and spoken).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced and dynamic environment.
- Basic computer skills and familiarity with customer service software.
- Previous experience in a call center or customer service role is a plus.
- SPM, Diploma, or Degree in any field.
- Willingness to work in shifts and adapt to changing schedules.