job description
Join SupportNinja as a Customer Success & Renewals Sales Representative and play a pivotal role in driving revenue growth by nurturing client relationships and securing contract renewals. Based in the vibrant communities of Bali, youâll work with a dynamic team to ensure customer satisfaction while identifying upsell and cross-sell opportunities to maximize account value.
This role is perfect for a results-driven professional with a passion for sales, negotiation, and client retention. Youâll engage in strategic conversations, address customer concerns, and close deals that contribute to long-term business success. With a competitive salary, flexible work environment, and the chance to live in one of the worldâs most sought-after destinations, this is an unmissable opportunity for sales professionals looking to thrive in a high-impact role.
Why Bali? Enjoy a work-life balance like no otherâcollaborate with global teams while embracing the islandâs unique culture, stunning landscapes, and thriving expat community.
Responsibility
- Manage a portfolio of client accounts, focusing on renewals, upsells, and contract closures to meet and exceed revenue targets.
- Conduct customer-facing negotiations with professionalism, addressing concerns and presenting tailored solutions.
- Develop and maintain strong relationships with key stakeholders to ensure high satisfaction and retention rates.
- Identify and pursue upsell and cross-sell opportunities based on customer needs and usage patterns.
- Collaborate with internal teams (e.g., Account Management, Marketing) to align strategies and improve customer experience.
- Track and report on renewal metrics, pipeline progress, and revenue forecasts using CRM tools.
- Stay updated on product offerings, market trends, and competitive landscapes to provide informed recommendations.
- Handle objections and escalations with solution-oriented communication to preserve client trust.
Qualifications
- Proven experience (2+ years) in sales, account management, or customer success, preferably in SaaS, tech, or BPO industries.
- Strong negotiation, persuasion, and closing skills with a track record of meeting or exceeding quotas.
- Excellent written and verbal communication in English; additional languages are a plus.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Ability to analyze data and derive actionable insights to drive renewal strategies.
- Self-motivated, target-driven, and comfortable working in a fast-paced, remote environment.
- Customer-centric mindset with a passion for problem-solving and relationship-building.
- Based in or willing to relocate to Bali, Indonesia (work permit assistance provided for eligible candidates).