job description
Join ByteDance as a Customer Success Manager Project Intern for Lark APAC!
Are you passionate about driving customer success and eager to gain hands-on experience in a dynamic, fast-paced environment? ByteDance is seeking a motivated Customer Success Manager Project Intern to join our team in Bali, supporting our Lark APAC initiatives. This role offers a unique opportunity to work closely with our Customer Success team, focusing on delivering exceptional value to our clients while honing your project management and client engagement skills.
As part of this internship, you will collaborate with cross-functional teams to ensure seamless onboarding, adoption, and retention of Larkās enterprise solutions. Youāll play a pivotal role in understanding customer needs, identifying growth opportunities, and contributing to strategic projects that enhance customer satisfaction and business outcomes.
This is a full-time internship starting in 2026, ideal for current students or recent graduates pursuing a Bachelorās or Masterās degree. If you thrive in a customer-centric environment and are excited about making an impact in the tech industry, weād love to hear from you!
Responsibility
- Assist in onboarding new customers to Larkās platform, ensuring a smooth and engaging experience.
- Collaborate with the Customer Success team to monitor customer health scores and proactively address potential risks.
- Support the development and execution of customer success strategies to drive adoption and retention.
- Gather and analyze customer feedback to identify trends and areas for improvement.
- Coordinate with internal teams (e.g., Sales, Product, Support) to resolve customer issues and enhance service delivery.
- Contribute to the creation of customer-facing materials, such as training guides and best practice documents.
- Participate in customer meetings and presentations to demonstrate Larkās value and capabilities.
- Assist in tracking and reporting key performance metrics related to customer success initiatives.
Qualifications
- Currently enrolled in or recently graduated from a Bachelorās or Masterās program in Business, Marketing, Communications, or a related field.
- Strong interpersonal and communication skills, with a customer-first mindset.
- Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
- Basic understanding of SaaS platforms, customer success principles, or project management is a plus.
- Proficient in English (written and verbal); additional languages are an advantage.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Self-motivated, detail-oriented, and eager to learn in a fast-paced tech environment.
- Prior internship or project experience in customer support, sales, or related fields is beneficial.