job description
Join StoreHub as a Customer Success Manager and play a pivotal role in driving customer satisfaction, retention, and revenue growth across Bali’s thriving business landscape. In this dynamic position, you’ll serve as the trusted advisor to our clients, ensuring they maximize the value of our solutions while fostering long-term partnerships.
Based in one of Bali’s vibrant hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll collaborate with cross-functional teams to identify expansion opportunities, address client needs proactively, and turn challenges into success stories. Your ability to build trust, analyze data, and deliver strategic insights will directly impact our customers’ growth and StoreHub’s market leadership in Southeast Asia.
If you’re a results-driven professional with a passion for customer-centric solutions and a knack for turning relationships into revenue, this is your chance to thrive in a fast-paced, innovative environment.
Responsibility
- Account Management: Own a portfolio of key accounts, ensuring high satisfaction, retention, and renewal rates through proactive engagement.
- Revenue Growth: Identify and capitalize on upsell/cross-sell opportunities to drive account expansion and revenue growth.
- Customer Onboarding: Lead seamless onboarding experiences, ensuring clients achieve quick time-to-value with StoreHub’s products.
- Strategic Advisory: Provide data-driven recommendations to help customers optimize their use of StoreHub’s tools and solutions.
- Collaboration: Work closely with Sales, Product, and Support teams to align on customer needs and resolve escalations efficiently.
- Performance Tracking: Monitor key metrics (e.g., NPS, churn risk, adoption rates) and develop action plans to improve customer health.
- Feedback Loop: Gather and relay customer insights to internal teams to influence product roadmaps and service improvements.
- Training & Enablement: Conduct workshops and training sessions to empower customers with best practices and advanced features.
Qualifications
- Proven Experience: 3+ years in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS or retail tech.
- Relationship Builder: Exceptional interpersonal skills with a track record of fostering trust and long-term partnerships.
- Analytical Mindset: Ability to interpret data (e.g., usage analytics, financial metrics) to derive actionable insights.
- Problem-Solver: Adept at troubleshooting customer challenges and proposing creative, scalable solutions.
- Tech-Savvy: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
- Communication Skills: Fluent English (written and verbal) with the ability to tailor messaging for diverse stakeholders.
- Self-Starter: Highly organized, proactive, and capable of managing multiple accounts in a fast-paced environment.
- Bali-Based: Residing in or willing to relocate to Bali (Canggu, Ubud, Denpasar, or surrounding areas).