job description
Join Customer Frontline Solutions as a Customer Service Teller in the vibrant heart of Bali! We are seeking a professional and customer-oriented individual to represent our banking and financial services with excellence. This role is perfect for those who thrive in a dynamic environment, enjoy interacting with clients, and take pride in delivering seamless financial transactions.
As a Teller, you will be the face of our company, ensuring every customer interaction is smooth, efficient, and leaves a lasting positive impression. Your attention to detail, numerical accuracy, and exceptional communication skills will be key to your success in this role. If you have a passion for finance and a commitment to outstanding service, we invite you to apply and grow with us in one of Bali’s most exciting regions.
This full-time position offers a competitive salary, opportunities for professional development, and the chance to work in a supportive, team-driven environment. Don’t miss the opportunity to advance your career in the banking sector while enjoying the unique lifestyle Bali has to offer!
Responsibility
- Process customer transactions, including deposits, withdrawals, and payments, with accuracy and efficiency.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering financial product information.
- Maintain a balanced cash drawer and ensure all financial records are accurate and up-to-date.
- Promote bank products and services, such as savings accounts, loans, and credit cards, to meet sales targets.
- Verify customer identities and ensure compliance with banking regulations and security protocols.
- Assist customers with account openings, closures, and updates, ensuring all documentation is complete and accurate.
- Handle and resolve customer complaints professionally and escalate issues when necessary.
- Collaborate with team members to achieve branch goals and maintain a positive work environment.
Qualifications
- Minimum height of 5'2" (as per company policy).
- High school diploma or equivalent; a degree in Finance, Business, or a related field is a plus.
- Proven experience in a customer service or teller role, preferably in the banking or financial sector.
- Strong numerical and analytical skills with a keen eye for detail.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Proficiency in using banking software and Microsoft Office applications.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Knowledge of banking regulations, compliance standards, and anti-money laundering (AML) procedures is an advantage.