job description
Are you a natural leader with a passion for delivering exceptional customer service? PT Danarta Anugrah Divina is seeking a dynamic Customer Service Team Leader to join our team in beautiful Bali. In this role, you will oversee a team of customer service representatives, ensuring they provide top-tier support to our valued clients. This is a fantastic opportunity to grow your leadership skills while working in a vibrant and supportive environment.
As a Team Leader, you will play a crucial role in maintaining high standards of service, resolving escalated issues, and fostering a positive work culture. If you have a knack for problem-solving, excellent communication skills, and a desire to mentor others, we want to hear from you!
Join us and be part of a company that values innovation, teamwork, and customer satisfaction. Apply today and take the next step in your career with PT Danarta Anugrah Divina.
Responsibility
- Lead and supervise a team of customer service representatives to ensure high-quality service delivery.
- Monitor and evaluate team performance, providing constructive feedback and coaching.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Develop and implement strategies to improve customer satisfaction and team efficiency.
- Conduct regular team meetings to discuss performance, goals, and areas for improvement.
- Collaborate with other departments to address customer needs and enhance service offerings.
- Maintain accurate records of customer interactions and team performance metrics.
- Foster a positive and motivating work environment to boost team morale and productivity.
Qualifications
- Maximum age of 38 years.
- Minimum education of High School or equivalent.
- At least 1 year of experience in a customer service or leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in using customer service software and tools.
- Ability to work well under pressure and handle multiple tasks efficiently.
- Fluent in English and Bahasa Indonesia.