job description
Join Pismo Research, a dynamic and fast-growing company serving the global communications market, as a Customer Service Support Specialist. In this role, you will be the frontline representative of our brand, providing exceptional support to our valued customers. This position requires shift duty to ensure 24/7 coverage, making it ideal for individuals who thrive in a flexible and fast-paced environment.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the opportunity to work in a collaborative and innovative setting. Whether you prefer a remote setup or an office-based environment, we offer the flexibility to suit your needs.
At Pismo Research, we value dedication, problem-solving skills, and a customer-centric approach. If you are passionate about delivering outstanding service and are ready to take on a challenging yet rewarding role, we invite you to apply and become part of our growing team.
Responsibility
- Provide timely and professional customer support via phone, email, and chat.
- Handle customer inquiries, complaints, and feedback with empathy and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues and improve service quality.
- Adhere to shift schedules to ensure continuous customer support coverage.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify and escalate priority issues to the appropriate departments.
- Contribute to team meetings and training sessions to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in a call center or support environment.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in shifts, including evenings, weekends, and holidays.
- Proficiency in using customer service software, tools, and technologies.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude, patience, and a willingness to go the extra mile for customers.