job description
Join ORIX as a Collections Associate and play a pivotal role in maintaining strong customer relationships while ensuring timely debt recovery. Based in the vibrant regions of Bali, this position offers a dynamic work environment where your communication skills and financial acumen will drive success. You will collaborate with a dedicated team to resolve outstanding accounts, negotiate payment plans, and uphold the company’s reputation for professionalism and integrity.
This role is ideal for individuals who thrive in fast-paced settings, possess a customer-centric mindset, and are eager to contribute to a global financial services leader. With competitive compensation, career growth opportunities, and the chance to work in one of Indonesia’s most sought-after locations, this is your opportunity to advance your career in collections and customer service.
Responsibility
- Contact customers via phone, email, and written correspondence to resolve delinquent accounts.
- Negotiate and arrange payment plans or settlements to recover outstanding debts.
- Maintain accurate and up-to-date records of all collection activities and customer interactions.
- Collaborate with internal teams to escalate complex cases and ensure compliance with company policies.
- Provide exceptional customer service while adhering to ethical collection practices.
- Monitor and follow up on payment commitments to ensure timely resolution.
- Prepare and submit regular reports on collection activities and recovery rates.
- Stay informed about industry regulations and best practices in debt recovery.
Qualifications
- Proven experience in collections, customer service, or a related financial role.
- Excellent verbal and written communication skills in English.
- Strong negotiation and problem-solving abilities.
- Proficiency in using collection software and CRM tools.
- Ability to work independently and as part of a team in a target-driven environment.
- High attention to detail and organizational skills.
- Knowledge of local and international debt collection regulations is a plus.
- Bachelor’s degree in Finance, Business, or a related field is preferred.