job description
Join TTEC as a Customer Service Representative and kickstart your career in a dynamic, customer-focused environment. Based in beautiful Bali, youâll be part of a global team dedicated to delivering exceptional service and driving customer satisfaction. This role offers competitive compensation, professional growth opportunities, and the chance to work in a collaborative, fast-paced setting.
As a Customer Service Representative, youâll play a key role in resolving customer inquiries, providing support, and ensuring a seamless experience. Whether youâre assisting with product questions, troubleshooting issues, or processing requests, your work will directly impact customer loyalty and business success. TTEC values innovation, teamwork, and a passion for serviceâmaking this an ideal opportunity for motivated individuals eager to grow in the customer service industry.
Enjoy a rewarding career with a company that invests in your development, offers a supportive work environment, and provides the tools you need to succeed. Apply today and take the first step toward a fulfilling career with TTEC in Bali!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently while maintaining high service standards.
- Provide accurate information about products, services, and policies to enhance customer understanding.
- Document customer interactions and transactions in the CRM system for record-keeping and follow-up.
- Collaborate with team members and supervisors to improve processes and customer experience.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge, company policies, and industry trends to provide informed support.
- Escalate complex issues to the appropriate department while ensuring a smooth handoff for the customer.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using computers, CRM software, and basic office applications.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Previous experience in customer service, call centers, or related fields is preferred but not required.
- Willingness to work in shifts, including weekends and holidays, as needed.
- Team player with a positive attitude and a commitment to continuous learning.