job description
Join APL Logistics as a Customer Service & Support Associate in beautiful Bali, Indonesia! In this dynamic role, you will play a pivotal part in ensuring seamless warehouse operations by coordinating daily activities, optimizing workflows, and driving the adoption of cutting-edge logistics technologies. Your expertise will enhance efficiency, safety, and customer satisfaction in our fast-paced supply chain environment.
As a key liaison between clients, warehouse teams, and technology systems, you will resolve inquiries, streamline processes, and contribute to continuous improvement initiatives. This is an exceptional opportunity for a detail-oriented professional to grow in the manufacturing, transport, and logistics industry while enjoying Bali’s vibrant work-life balance.
APL Logistics offers a collaborative culture, competitive compensation, and the chance to make a tangible impact in global logistics operations. If you thrive in a customer-centric role and have a passion for operational excellence, we’d love to hear from you!
Responsibility
- Coordinate daily warehouse activities, including inventory management, order fulfillment, and shipment processing, to ensure on-time delivery and accuracy.
- Serve as the primary point of contact for customer inquiries, providing timely and professional resolutions to logistics-related issues.
- Collaborate with cross-functional teams (e.g., operations, transport, IT) to optimize workflows and implement process improvements.
- Monitor and report on key performance indicators (KPIs) such as order cycle time, accuracy rates, and customer satisfaction metrics.
- Drive the adoption of warehouse management systems (WMS) and other technological tools to enhance efficiency and data accuracy.
- Conduct regular audits to ensure compliance with safety, quality, and regulatory standards in warehouse operations.
- Prepare and distribute operational reports, including inventory status, shipment tracking, and performance analytics.
- Assist in training new team members on standard operating procedures (SOPs) and best practices for customer service and logistics coordination.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. Relevant experience may substitute for formal education.
- Minimum 2 years of experience in customer service, warehouse operations, or logistics coordination, preferably in a global or regional setting.
- Strong proficiency in Microsoft Office (Excel, Word) and experience with Warehouse Management Systems (WMS) or ERP software.
- Excellent communication and interpersonal skills, with the ability to liaise effectively with internal teams and external stakeholders.
- Problem-solving mindset with a track record of resolving operational challenges and improving processes.
- Fluency in English (written and spoken); additional languages (e.g., Indonesian, Mandarin) are a plus.
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Knowledge of safety protocols, inventory control, and supply chain best practices is highly desirable.