job description
Are you a dedicated professional looking to jumpstart your career in the logistics industry? Astral Cargo Express Inc. is currently seeking a highly motivated Customer Service Staff to join our growing team in Paranaque City. As the face of our company, you will play a pivotal role in ensuring our clients receive top-tier support and that our daily logistics operations run seamlessly.
In this role, you will be the primary point of contact for our valued clients, handling inquiries, providing shipment updates, and resolving concerns with professionalism and efficiency. We are looking for an individual who thrives in a fast-paced environment and possesses a genuine passion for problem-solving. If you are organized, communicative, and ready to make an impact in the cargo and logistics sector, we invite you to apply today.
Responsibility
- Manage inbound and outbound client inquiries via phone, email, and live chat platforms.
- Provide accurate and timely updates regarding shipment status, tracking, and delivery schedules.
- Resolve customer complaints and operational discrepancies with a focus on service excellence.
- Coordinate with internal logistics and warehouse teams to ensure seamless service delivery.
- Maintain detailed and organized records of all customer interactions in the company database.
- Assist in preparing necessary shipping documentation and support daily administrative operations.
- Provide proactive solutions to shipping challenges to ensure high customer satisfaction levels.
Qualifications
- Educational background in Business Administration, Logistics, Communications, or a related field.
- Proven experience in a customer service, call center, or logistics support role is highly preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with the ability to handle difficult inquiries with patience and empathy.
- Proficiency in MS Office Suite and basic computer navigation skills.
- Highly organized with the ability to multitask effectively under pressure.
- Willingness to work on-site in Paranaque City and adaptable to shifting schedules if required.