job description
Join NTT Business Process Outsourcing, a global leader in innovative business solutions, as a Customer Care Associate for our prestigious Insurance Account team. This is a unique opportunity to build a rewarding career in customer service while working with one of the worldâs most respected outsourcing providers. Based in the vibrant and culturally rich island of Bali, youâll enjoy a dynamic work environment in locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâwhere professional growth meets an unparalleled lifestyle.
At NTT, we believe that what you do matters. As a Customer Care Associate, youâll play a pivotal role in delivering exceptional service to our insurance clients, ensuring their needs are met with professionalism, empathy, and efficiency. This fixed-term contract position offers a fantastic opportunity to gain experience in the insurance industry, develop your communication skills, and work alongside a team of dedicated professionals in a supportive and collaborative environment.
Whether youâre handling policy inquiries, resolving customer concerns, or providing tailored solutions, your contributions will directly impact customer satisfaction and the success of our clients. If youâre passionate about customer service, thrive in a fast-paced setting, and want to be part of a company that values your growth, this role is for you. Apply now and take the first step toward a fulfilling career with NTT!
NTT Business Process Outsourcing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Serve as the primary point of contact for insurance policyholders, addressing inquiries, concerns, and requests with professionalism and empathy.
- Process and resolve customer issues related to insurance policies, claims, and account management in a timely and accurate manner.
- Provide clear and concise information about insurance products, coverage details, and policy terms to customers via phone, email, or chat.
- Collaborate with internal teams, including claims, underwriting, and sales, to ensure seamless customer experiences and issue resolution.
- Maintain detailed and accurate records of customer interactions, transactions, and resolutions in our CRM system.
- Identify opportunities to upsell or cross-sell insurance products based on customer needs and eligibility.
- Adhere to company policies, compliance standards, and regulatory requirements while handling sensitive customer data.
- Participate in training sessions and team meetings to stay updated on product knowledge, industry trends, and best practices.
Qualifications
- Minimum of 1 year of experience in customer service, call center operations, or a related field (experience in insurance is a plus).
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is an advantage.
- Strong problem-solving abilities and a customer-centric mindset with a passion for delivering exceptional service.
- Ability to work in a fast-paced, target-driven environment while maintaining accuracy and attention to detail.
- Basic computer literacy with experience using CRM systems, Microsoft Office, or similar tools.
- High school diploma or equivalent; additional certifications in customer service or insurance are a plus.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays, as required by the role.
- Strong adaptability and teamwork skills, with the ability to collaborate effectively in a multicultural environment.