job description
Join Teleperformance in beautiful Bali as a Customer Service Specialist - Mandarin (FinTech) and become a key player in the dynamic world of digital payments. We are seeking a proactive, customer-focused professional fluent in Mandarin to deliver exceptional service to our global clientele. This role offers a unique opportunity to work in a fast-paced FinTech environment while enjoying the vibrant culture and lifestyle of Bali.
As part of our team, you will handle customer inquiries, resolve issues, and ensure a seamless experience for users of digital payment platforms. Your expertise in Mandarin and passion for customer service will drive satisfaction and loyalty, contributing to the growth of our innovative financial solutions.
Teleperformance is a global leader in customer experience management, and this position provides a competitive salary, comprehensive training, and career development opportunities in the booming FinTech sector. If you thrive in a collaborative, multicultural setting and are eager to make an impact, we invite you to apply today!
Responsibility
- Provide exceptional customer service in Mandarin to users of digital payment platforms, addressing inquiries and resolving issues efficiently.
- Handle inbound and outbound calls, emails, and chats with professionalism and empathy, ensuring high customer satisfaction.
- Troubleshoot technical and transactional issues related to digital payments, guiding customers through solutions step-by-step.
- Collaborate with cross-functional teams to escalate complex issues and contribute to process improvements.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Stay updated on FinTech trends, product features, and industry regulations to provide informed support.
- Participate in training sessions and workshops to enhance skills and knowledge in customer service and FinTech.
- Uphold company policies and compliance standards while delivering a personalized customer experience.
Qualifications
- Fluency in Mandarin (written and spoken) is required; proficiency in English is a plus.
- Minimum of 1-2 years of experience in customer service, preferably in FinTech, banking, or e-commerce.
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Basic technical aptitude to troubleshoot digital payment platforms and tools.
- High school diploma or equivalent; a degree in Business, Finance, or related fields is advantageous.
- Willingness to work in shifts, including weekends and holidays, as needed.
- Previous experience with CRM systems (e.g., Salesforce, Zendesk) is a bonus.