job description
Join PERSOL as a Customer Service Officer in our dynamic call centre team based in beautiful Bali! This is a fantastic opportunity to work in a supportive environment while enjoying the vibrant culture and lifestyle of Bali. As a Customer Service Officer, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries across digital platforms. With a competitive salary and the potential to earn up to 3 months' bonus, this role offers both financial rewards and professional growth.
At PERSOL, we believe in empowering our employees to deliver outstanding customer experiences. You will work in a collaborative team, utilizing your communication skills to build strong customer relationships and ensure satisfaction. Whether you're assisting with product inquiries, troubleshooting issues, or providing personalized solutions, your role will be pivotal in maintaining our reputation for excellence.
If you are passionate about customer service, thrive in a fast-paced environment, and want to be part of a global company with a local touch, we invite you to apply. Enjoy the benefits of working in Bali while advancing your career with PERSOL!
Responsibility
- Handle incoming customer inquiries via phone, email, and digital platforms with professionalism and efficiency.
- Resolve customer issues promptly, ensuring high levels of satisfaction and retention.
- Maintain accurate records of customer interactions and transactions in the company’s CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
- Provide product and service information to customers, guiding them through features and benefits.
- Follow up with customers to ensure their issues have been resolved and their expectations met.
- Contribute to team meetings and training sessions to share best practices and improve service quality.
- Adhere to company policies and procedures while delivering a personalized customer experience.
Qualifications
- Minimum of 1 year of experience in a customer service or call centre role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Willingness to work in shifts, including weekends and public holidays, as required.
- Strong interpersonal skills with a positive and professional attitude.