job description
Join Belimo Automation Malaysia Sdn Bhd as a Customer Service Specialist in our dynamic Bali office, where you'll play a pivotal role in ensuring seamless international logistics and order fulfillment operations. This position is ideal for a detail-oriented professional with a passion for customer satisfaction and operational excellence in the manufacturing and logistics sector.
As part of our global team, you will manage end-to-end sales order processing, coordinate with international partners, and ensure timely deliveries while maintaining the highest standards of service. Your expertise will directly contribute to our reputation for reliability and efficiency in the automation industry.
Based in the vibrant island of Bali, this role offers a unique opportunity to work in a multicultural environment while enjoying the island's renowned work-life balance. If you thrive in fast-paced settings and are committed to delivering exceptional service, we invite you to apply and grow your career with us.
Responsibility
- Process and manage sales orders from receipt to delivery, ensuring accuracy and compliance with company policies.
- Coordinate with international shipping partners, customs brokers, and freight forwarders to facilitate smooth cross-border transactions.
- Monitor shipment schedules and proactively communicate updates to customers and internal stakeholders.
- Resolve customer inquiries and issues related to orders, deliveries, and invoicing in a timely and professional manner.
- Maintain accurate records of transactions, shipments, and customer interactions in the company's ERP system.
- Collaborate with the sales and warehouse teams to optimize order fulfillment processes and reduce lead times.
- Prepare and verify shipping documentation, including commercial invoices, packing lists, and certificates of origin.
- Analyze delivery performance metrics and recommend improvements to enhance customer satisfaction.
Qualifications
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in customer service, order management, or logistics coordination, preferably in a manufacturing or automation industry.
- Strong understanding of international shipping procedures, Incoterms, and customs regulations.
- Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel.
- Excellent communication skills in English; additional languages are a plus.
- Ability to multitask, prioritize workloads, and meet deadlines in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach to service.
- Familiarity with automation products or technical components is advantageous.