job description
Join Munzing as a Customer Service Specialist and become a key player in delivering exceptional service to our global clientele. Based in the vibrant regions of Bali, you will manage customer inquiries, track shipments, and resolve logistics challenges while coordinating with cross-functional teams. This role is ideal for individuals who thrive in dynamic environments and are passionate about ensuring customer satisfaction.
At Munzing, we value professionalism, teamwork, and innovation. As part of our team, you will have the opportunity to grow your career in a supportive and collaborative workplace. If you are detail-oriented, solution-driven, and eager to make a difference, we invite you to apply and contribute to our mission of excellence in customer service.
Responsibility
- Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Track shipments and provide accurate updates to customers regarding delivery statuses.
- Coordinate with logistics and warehouse teams to resolve shipment delays or issues.
- Prepare and verify shipping documents to ensure compliance with export regulations.
- Handle customer complaints and escalations with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to improve customer service processes and procedures.
- Provide training and support to new team members as needed.
Qualifications
- Minimum of 1-2 years of experience in customer service, logistics, or a related field.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of export regulations and shipping documentation is a plus.
- High school diploma or equivalent; a bachelor's degree is preferred.
- Willingness to work flexible hours, including weekends if required.