job description
Join Woolworths Group, one of Australiaâs most trusted retail brands, as a Customer Service Agent and become the voice of excellence for our customers and partner stores. In this dynamic remote role based in Bali, Indonesia, youâll deliver exceptional service through phone, chat, and email, ensuring every customer interaction is positive, efficient, and memorable.
As a key member of our customer support team, youâll play a vital role in maintaining our reputation for outstanding service. Whether resolving inquiries, addressing concerns, or providing product information, your ability to connect with customers and represent our brand with professionalism will drive satisfaction and loyalty. This is an exciting opportunity to work with a global leader while enjoying the flexibility of a remote work environment in beautiful Bali.
We offer a supportive and collaborative culture, comprehensive training, and opportunities for career growth. If youâre passionate about customer service and thrive in a fast-paced environment, weâd love to hear from you!
Responsibility
- Respond to customer inquiries via phone, chat, and email with professionalism, accuracy, and empathy.
- Resolve customer issues efficiently, ensuring a positive experience and high satisfaction rates.
- Provide detailed product and service information to customers and partner stores.
- Document customer interactions and follow up on unresolved issues to ensure timely resolution.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Meet and exceed performance metrics, including response time, resolution rate, and customer feedback scores.
- Stay updated on company policies, promotions, and product offerings to provide accurate information.
- Maintain a positive and proactive attitude in a fast-paced, remote work environment.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or a related field.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using customer service software, CRM tools, and Microsoft Office.
- Ability to work independently and manage time effectively in a remote setting.
- High level of patience, empathy, and professionalism in handling customer interactions.
- Stable internet connection and a quiet, dedicated workspace for remote work.
- Familiarity with retail or e-commerce customer service is a plus.