job description
Join Anradus as a Customer Service & Sales Support Coordinator in the heart of Bali, specializing in automotive spare parts. This dynamic role offers the opportunity to bridge the gap between sales, logistics, and customer satisfaction in a fast-paced, international environment.
As a key member of our team, you will manage end-to-end order processing, from quotations and sales orders to invoicing and delivery coordination, ensuring seamless transactions for our global clientele. Your expertise in inventory management and shipment logistics will directly contribute to operational efficiency and customer loyalty.
Based in Badung, Bali, this position is ideal for detail-oriented professionals with a passion for automotive industry and exceptional organizational skills. Enjoy a competitive salary, a collaborative work culture, and the chance to grow within a leading company in the spare parts distribution sector.
Responsibility
- Process and manage customer quotations, sales orders, and invoices with accuracy and efficiency.
- Coordinate delivery schedules and shipment logistics for timely order fulfillment.
- Handle customer inquiries via phone, email, and other channels, providing professional and prompt responses.
- Maintain and update inventory records to ensure real-time stock accuracy for spare parts.
- Liaise with suppliers, logistics teams, and internal departments to resolve order discrepancies or delays.
- Prepare and verify delivery documents, including packing lists, bills of lading, and customs paperwork.
- Monitor order statuses and proactively communicate updates to customers and stakeholders.
- Contribute to process improvements in sales support workflows to enhance productivity.
Qualifications
- Minimum 2 years of experience in customer service, sales support, or administrative roles, preferably in the automotive or spare parts industry.
- Strong proficiency in Microsoft Office (Excel, Word) and ERP systems for order management.
- Excellent communication skills in English (written and verbal) with a customer-centric approach.
- Detail-oriented with the ability to multitask and prioritize in a high-volume environment.
- Familiarity with inventory management and basic logistics coordination is a plus.
- Problem-solving mindset with a proactive attitude toward resolving customer and operational issues.
- Ability to work independently and collaboratively in a team-oriented setting.
- Prior experience in international trade or export documentation is advantageous.