job description
Join Bank Danamon, one of Indonesia’s leading financial institutions, and embark on a rewarding career as a Customer Service & Sales Officer (Frontliner) in the vibrant regions of Bali. This is your opportunity to grow professionally while delivering exceptional service to our valued clients.
As a Frontliner, you will be the face of Danamon, providing top-tier customer service, processing transactions efficiently, and identifying opportunities to enhance client relationships. Whether you're assisting with account inquiries, promoting financial products, or ensuring smooth daily operations, your role will be pivotal in driving customer satisfaction and business growth.
At Danamon, we believe in Growing Together. We offer competitive compensation, comprehensive training, and a dynamic work environment where your contributions are recognized and rewarded. If you’re passionate about finance, sales, and building lasting customer connections, we’d love to have you on our team!
Responsibility
- Provide excellent customer service at the branch, including account inquiries, transactions, and issue resolution.
- Process teller operations such as deposits, withdrawals, transfers, and bill payments accurately and efficiently.
- Identify and promote banking products (savings accounts, loans, credit cards, etc.) to meet customer needs and sales targets.
- Maintain cash handling procedures in compliance with bank policies and security standards.
- Assist customers with digital banking services, including mobile/online banking registrations and troubleshooting.
- Build and maintain strong client relationships through proactive follow-ups and personalized service.
- Collaborate with team members to ensure smooth branch operations and achieve performance KPIs.
- Stay updated on banking products, promotions, and regulatory changes to provide accurate information.
Qualifications
- Minimum Diploma (D3) or Bachelor’s degree (S1) in any field, preferably in Finance, Business, or related disciplines.
- Proven experience in customer service, sales, or teller roles (banking experience is a plus).
- Strong communication and interpersonal skills with a customer-centric approach.
- Familiarity with banking operations, products, and digital platforms.
- Ability to work in a fast-paced environment with high attention to detail.
- Goal-oriented with a track record of meeting sales targets.
- Proficiency in Microsoft Office and basic computer applications.
- Willingness to work in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).