job description
Are you passionate about helping students achieve their academic goals? Eastvantage is seeking a motivated Customer Service Representative to join our dynamic team in Bali. This is a fantastic opportunity to work in a supportive environment while making a real difference in student enrollment processes.
As a Student Enrollment Representative, you will be the first point of contact for prospective students, guiding them through the enrollment journey with professionalism and care. If you thrive in a fast-paced, people-focused role and want to grow your career in customer service, this could be the perfect fit for you!
We offer competitive compensation, flexible work arrangements, and a collaborative culture that values your contributions. Apply now and take the next step in your career with a company that invests in its employees.
Responsibility
- Provide exceptional customer service to prospective students via phone, email, and chat.
- Guide students through the enrollment process, answering questions and resolving concerns.
- Maintain accurate records of student interactions and enrollment statuses in our CRM system.
- Collaborate with admissions and academic teams to ensure a seamless enrollment experience.
- Follow up with leads to encourage completion of the enrollment process.
- Handle inquiries about programs, tuition, and financial aid options.
- Meet and exceed enrollment targets while maintaining high customer satisfaction.
- Participate in training and development programs to enhance service skills.
Qualifications
- High school diploma or equivalent; higher education is a plus.
- Previous experience in customer service, sales, or admissions is preferred.
- Excellent communication skills in English (written and verbal).
- Strong interpersonal skills with a customer-centric mindset.
- Ability to work independently and as part of a team in a remote or office setting.
- Proficiency in basic computer applications and CRM systems.
- Willingness to work flexible hours, including evenings or weekends if needed.
- Passion for education and helping students succeed.