job description
Join Swak BPO Corp., a fast-growing Business Process Outsourcing (BPO) company, now expanding its dynamic team in Bali! We are seeking passionate and customer-focused individuals to fill the role of Customer Service Representative. This is your opportunity to be part of a supportive, team-driven workplace that values your growth and offers competitive perks.
At Swak BPO Corp., we believe in fostering a culture of excellence, collaboration, and continuous learning. As a Customer Service Representative, you will play a pivotal role in delivering exceptional service to our global clients, ensuring their satisfaction and loyalty. With strong opportunities for career advancement, this role is perfect for those looking to build a long-term career in the BPO industry.
Bali’s vibrant and multicultural environment provides the ideal backdrop for a fulfilling professional journey. Whether you're a seasoned customer service professional or just starting your career, we welcome you to apply and grow with us!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently, ensuring a positive experience and high satisfaction rates.
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
- Collaborate with team members and other departments to improve service quality and customer retention.
- Provide product and service information to customers, addressing their needs and guiding them through solutions.
- Meet and exceed individual and team performance targets, including call handling time, resolution rate, and customer satisfaction scores.
- Stay updated on company policies, products, and industry trends to deliver informed and relevant support.
- Participate in training programs and workshops to enhance skills and knowledge in customer service best practices.
Qualifications
- Minimum of 1-2 years of experience in a customer service or call center environment (fresh graduates with excellent communication skills are encouraged to apply).
- Excellent verbal and written English communication skills, with a neutral accent and clear articulation.
- Strong problem-solving and conflict-resolution abilities, with a customer-first mindset.
- Proficiency in using CRM software, Microsoft Office, and other customer service tools.
- Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities.
- High attention to detail and accuracy in documenting customer interactions.
- Team player with a positive attitude, strong work ethic, and willingness to learn and grow.
- Availability to work flexible shifts, including evenings, weekends, and holidays, as required.