job description
Join 3M as a Customer Order and Fulfillment Team Lead in beautiful Bali and take the helm of a dynamic customer service team. In this pivotal role, you will drive operational excellence, lead process improvements, and ensure seamless order fulfillment to enhance customer satisfaction. Your leadership will be instrumental in managing projects, developing talent, and fostering a high-performance culture. If you are passionate about customer experience and thrive in a collaborative environment, this is your opportunity to make a significant impact with a global industry leader.
At 3M, we empower our teams to innovate and deliver exceptional results. As part of our mission to improve lives through science, you will play a key role in optimizing our supply chain and customer service operations. Enjoy the vibrant culture of Bali while advancing your career with a company that values growth, diversity, and work-life balance.
Responsibility
- Lead and mentor a team of customer service representatives to ensure high performance and customer satisfaction.
- Oversee the order fulfillment process, ensuring accuracy, timeliness, and efficiency.
- Develop and implement process improvements to enhance operational efficiency and customer experience.
- Manage and execute projects related to customer service and order management.
- Monitor key performance indicators (KPIs) and provide regular reports to senior management.
- Collaborate with cross-functional teams, including logistics, sales, and finance, to streamline operations.
- Identify training needs and facilitate professional development opportunities for team members.
- Resolve escalated customer issues and ensure timely and effective solutions.
Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in customer service, order management, or a related role, with at least 2 years in a leadership position.
- Proven track record of driving process improvements and managing teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience in the manufacturing or industrial sector is a plus.