job description
Join Dynisco, a global leader in innovative solutions, as a Customer Service Representative (Sales Support) in beautiful Bali! This is your chance to be part of a dynamic team that values customer satisfaction and drives business growth. In this role, you will serve as the primary point of contact for clients, ensuring seamless communication and exceptional service delivery. If you are passionate about building relationships and thrive in a fast-paced environment, we want to hear from you!
Based in Bali, you will enjoy a vibrant work culture while contributing to a company that prioritizes excellence and professional development. This position offers a competitive salary, opportunities for career advancement, and the chance to work in one of the world's most sought-after destinations.
Responsibility
- Act as the first point of contact for customer inquiries via phone, email, and chat, ensuring timely and professional responses.
- Provide comprehensive sales support by processing orders, tracking shipments, and resolving customer issues efficiently.
- Collaborate with the sales team to follow up on leads, generate quotes, and close deals to meet company targets.
- Maintain accurate customer records and update the CRM system to ensure data integrity and accessibility.
- Handle customer complaints and escalations with empathy and professionalism, aiming for swift and satisfactory resolutions.
- Assist in preparing sales reports, analyzing customer feedback, and identifying trends to improve service quality.
- Coordinate with internal departments, such as logistics and finance, to ensure smooth order fulfillment and billing processes.
- Stay updated on product knowledge and company policies to provide accurate information and recommendations to customers.
Qualifications
- Minimum of 1-2 years of experience in customer service, sales support, or a related field.
- Excellent communication skills in English, both written and verbal, with a customer-centric approach.
- Proficient in using CRM software, Microsoft Office Suite, and other relevant tools.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Problem-solving mindset with a keen attention to detail and a commitment to delivering high-quality service.
- Ability to work independently as well as part of a team, demonstrating adaptability and a positive attitude.
- Previous experience in a B2B or technical industry is a plus but not required.
- Willingness to relocate or already based in Bali, with legal authorization to work in Indonesia.