job description
Join Ocean Centra Furnindo, a leading retail company in Indonesia, as a Customer Service Representative in the vibrant region of Badung, Bali. This is your opportunity to build a rewarding career in a dynamic, customer-focused environment while enjoying competitive compensation, performance bonuses, and professional growth opportunities.
As a key member of our team, you will serve as the first point of contact for customers, ensuring their inquiries, concerns, and needs are addressed with professionalism and efficiency. Your role will be pivotal in maintaining our reputation for exceptional service and driving customer satisfaction in the fast-paced retail industry.
Based in one of Bali’s most sought-after locations—close to Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta—you’ll work in a supportive and collaborative setting where your contributions are valued. Whether you're assisting with product information, resolving complaints, or processing orders, your dedication will directly impact our success.
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions, ensuring a positive experience for every customer.
- Handle customer inquiries, complaints, and feedback professionally and resolve issues in a timely manner.
- Process orders, returns, and exchanges accurately while maintaining detailed records of transactions.
- Educate customers on product features, promotions, and company policies to enhance their shopping experience.
- Collaborate with sales and logistics teams to ensure seamless order fulfillment and delivery.
- Maintain up-to-date knowledge of product catalogs, pricing, and inventory availability.
- Assist in managing customer databases and updating records to ensure accuracy.
- Contribute to team goals by meeting or exceeding performance targets and KPIs.
Qualifications
- Minimum high school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
- Proven experience in customer service, retail, or a similar role (1-2 years preferred).
- Excellent communication skills in both English and Indonesian (written and verbal).
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM systems, Microsoft Office, and basic data entry tools.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Friendly, patient, and professional demeanor with a passion for helping others.
- Willingness to work flexible hours, including weekends and holidays, as needed.