job description
Join E-Team Workforce Private Corporation as a Customer Service Representative (QC) and become a vital part of our dynamic team in Bali! In this role, you will be the first point of contact for our valued customers, providing exceptional service, resolving inquiries, and ensuring a seamless experience. If you are passionate about delivering top-tier customer support and thrive in a fast-paced environment, this is the perfect opportunity for you.
As a Customer Service Representative, you will work onsite in Bali, collaborating with a diverse team to maintain high standards of customer satisfaction. Your ability to communicate effectively, problem-solve, and maintain a positive attitude will be key to your success. This contract position offers competitive compensation and the chance to grow within a leading workforce solutions provider.
Apply now and take the next step in your customer service career with E-Team Workforce Private Corporation!
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner, ensuring high satisfaction levels.
- Provide accurate information about products, services, and policies to customers.
- Document all customer interactions and transactions in the company’s CRM system.
- Collaborate with team members and other departments to escalate and resolve complex issues.
- Maintain a positive and empathetic attitude while interacting with customers.
- Follow up with customers to ensure their concerns have been fully addressed.
- Adhere to company policies, procedures, and quality standards in all interactions.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or similar environment.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using CRM software and other customer service tools.
- Ability to work well under pressure and manage multiple tasks efficiently.
- Flexibility to work in shifts, including weekends and holidays, as required.
- A positive attitude, strong work ethic, and a commitment to teamwork.