job description
Join PERSOL, a global leader in workforce solutions, as a Customer Service Agent (Call Centre) in the vibrant and culturally rich island of Bali, Indonesia. This is an exceptional opportunity to build a rewarding career in customer service while enjoying the unique lifestyle that Bali offers. As a key member of our dynamic team, you will play a crucial role in delivering exceptional customer experiences, resolving inquiries, and driving operational excellence.
In this role, you will be the voice of our company, handling bookings, responding to customer queries with professionalism, and offering tailored solutions that exceed expectations. You will collaborate closely with internal teams to ensure seamless service delivery and identify opportunities to enhance efficiency and customer satisfaction. If you are passionate about customer service, thrive in a fast-paced environment, and want to work in one of the world’s most desirable locations, this role is perfect for you.
Bali is not just a workplace; it’s a lifestyle. From the stunning beaches of Canggu and Kuta to the cultural hubs of Ubud and Denpasar, you’ll have the chance to explore a diverse and welcoming community while advancing your career. PERSOL offers a supportive work environment, competitive compensation, and opportunities for professional growth. Join us and be part of a team that values excellence, innovation, and work-life balance.
Responsibility
- Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy.
- Respond to customer inquiries, resolve issues, and provide accurate information about products and services.
- Process bookings, reservations, and transactions efficiently while maintaining high standards of accuracy.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues promptly.
- Identify trends in customer feedback and suggest improvements to enhance service quality and operational efficiency.
- Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
- Adhere to company policies, procedures, and service level agreements (SLAs) to ensure consistent service delivery.
- Participate in training and development programs to stay updated on product knowledge and customer service best practices.
Qualifications
- Minimum of 1-2 years of experience in a customer service or call centre role, preferably in a similar industry.
- Excellent communication skills in English, both verbal and written; additional languages are a plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software, Microsoft Office, and call centre tools.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.