job description
Join PERSOL as a Customer Service Officer and become a key player in delivering exceptional service to our clients. This role offers a structured 5-day work week, allowing for a balanced work-life schedule while providing a competitive salary and opportunities for professional growth.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will be part of a dynamic team dedicated to administrative excellence and customer satisfaction. Your responsibilities will include managing inquiries, processing applications, and ensuring smooth operational workflows.
If you are a detail-oriented professional with a passion for customer service and administrative efficiency, this is your chance to thrive in a supportive and fast-paced environment.
Responsibility
- Handle incoming calls and customer inquiries with professionalism and efficiency.
- Process applications, bookings, and other administrative tasks accurately.
- Record and manage cheques and financial documents in compliance with company policies.
- Assist in the preparation and submission of tenders and proposals.
- Maintain up-to-date records and databases for easy retrieval and reporting.
- Collaborate with internal teams to ensure seamless service delivery.
- Provide support for ad-hoc administrative tasks as required.
- Uphold high standards of customer service and confidentiality.
Qualifications
- Diploma or equivalent qualification in Business Administration, Customer Service, or related fields.
- Proven experience in a customer service or administrative role.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite and basic data entry tools.
- Strong organizational skills with the ability to multitask effectively.
- Attention to detail and a high level of accuracy in work.
- Ability to work independently and as part of a team.
- Familiarity with financial documentation and tender processes is a plus.