job description
Kickstart your career in customer service with STACKph! We’re hiring motivated individuals with no prior BPO experience to join our dynamic team. Enjoy competitive pay, comprehensive training, and a supportive work environment—all while working from beautiful Bali.
As a Customer Service Representative, you’ll be the voice of our brand, assisting customers with inquiries, resolving issues, and delivering exceptional service. Whether you’re a fresh graduate or looking for a career change, this role offers growth opportunities and a rewarding work-life balance.
Why join us?
- No experience required—full training provided
- Flexible remote/hybrid work options in Bali
- Competitive salary and performance incentives
- Collaborative team culture with career advancement
Apply now and take the first step toward a fulfilling career in customer service!
Responsibility
- Handle inbound/outbound customer inquiries via phone, email, or chat
- Provide accurate information about products/services and resolve issues efficiently
- Document customer interactions and updates in CRM systems
- Meet performance metrics (e.g., response time, resolution rate)
- Collaborate with team members to improve service quality
- Escalate complex issues to supervisors as needed
- Maintain professionalism and empathy in all customer interactions
Qualifications
- High school diploma or equivalent (no degree required)
- Excellent English communication skills (verbal and written)
- Basic computer literacy (e.g., email, CRM tools)
- Strong problem-solving and multitasking abilities
- Willingness to learn and adapt in a fast-paced environment
- Reliable internet connection for remote work