job description
Are you an experienced Call Center Agent with a background in Healthcare NOC/Service Desk? We are urgently hiring dedicated professionals to join our dynamic team in Bali! This is your chance to advance your career in a fast-paced, rewarding environment while enjoying the vibrant culture of Bali.
As a Call Center Agent (NOC/Service Desk Healthcare), you will play a crucial role in providing exceptional customer service and technical support to healthcare clients. Your expertise will ensure smooth operations and high customer satisfaction.
If you have at least 6 months of BPO Healthcare experience, we want to hear from you! Apply now and take the next step in your career.
Responsibility
- Provide exceptional customer service and technical support to healthcare clients via phone, email, and chat.
- Handle incoming calls and respond to customer inquiries in a professional and timely manner.
- Troubleshoot and resolve technical issues related to healthcare systems and applications.
- Document all customer interactions and resolutions accurately in the system.
- Escalate complex issues to the appropriate teams for resolution.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Adhere to company policies and procedures to ensure compliance and quality service.
- Collaborate with team members to improve processes and enhance customer experience.
Qualifications
- At least 6 months of experience in a BPO Healthcare environment.
- Strong communication skills, both written and verbal.
- Excellent problem-solving and troubleshooting abilities.
- Ability to work in a fast-paced, high-pressure environment.
- Proficiency in using customer service software and tools.
- Basic knowledge of healthcare systems and applications is a plus.
- Willingness to work in shifts, including nights and weekends.
- High school diploma or equivalent; additional certifications are a plus.