job description
Join ConstantiKnow Inc as a Customer Service Representative in the heart of Bali’s most vibrant locations! This is your chance to build a rewarding career in a dynamic BPO environment where your experience and performance directly impact your earnings. Beyond the competitive base salary of ₱20,000 – ₱30,000 per month, top performers unlock exclusive bonuses, making this role one of the most lucrative in the industry.
As a key member of our team, you’ll engage with global clients, delivering exceptional service while enjoying the work-life balance Bali is famous for. Whether you’re based in Canggu, Ubud, or Denpasar, you’ll thrive in a supportive, growth-oriented culture that values your contributions. No two days are the same—expect challenging yet fulfilling interactions, continuous training, and a clear path for career advancement.
If you’re a customer-focused professional with a passion for problem-solving and a drive to exceed targets, this is the opportunity you’ve been waiting for. Apply today and take the first step toward a brighter, more prosperous future with ConstantiKnow Inc!
Responsibility
- Provide exceptional customer service via phone, email, and chat to a global client base.
- Resolve customer inquiries, complaints, and requests efficiently and professionally.
- Meet and exceed performance KPIs, including response time, resolution rate, and customer satisfaction scores.
- Accurately document customer interactions and transactions in CRM systems.
- Collaborate with cross-functional teams to improve service quality and operational efficiency.
- Stay updated on product knowledge, company policies, and industry best practices.
- Identify upsell and cross-sell opportunities to drive revenue growth.
- Participate in training programs to enhance skills and adapt to evolving customer needs.
Qualifications
- Minimum 1 year of BPO or customer service experience (preferably in an international setting).
- Excellent English communication skills (verbal and written) with a neutral accent.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software (e.g., Zendesk, Salesforce) and Microsoft Office tools.
- Ability to work in shifting schedules, including nights and weekends, as required.
- High school diploma or equivalent; college degree is a plus.
- Demonstrated ability to handle pressure and maintain composure in fast-paced environments.
- Residents of Bali (Canggu, Ubud, Denpasar, etc.) are highly encouraged to apply.