job description
Are you a high school graduate or have at least 6 months of experience in customer service? Join STACKph as a Customer Service Representative (Non-Voice) and be part of a dynamic team handling 90% chat and email support with only 10% voice interactions. This is your chance to grow in a supportive environment while delivering exceptional service to global clients.
At STACKph, we value communication, problem-solving, and a customer-first mindset. If you're detail-oriented, tech-savvy, and eager to learn, we want you on our team! Enjoy competitive compensation, flexible work arrangements, and opportunities for career advancement in the thriving BPO industry.
Apply now and take the first step toward a rewarding career in customer service—no prior call center experience required!
Responsibility
- Respond to customer inquiries via chat and email with professionalism and efficiency.
- Provide accurate information and resolve issues in a timely manner.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
- Document customer interactions and updates in the CRM system.
- Collaborate with team members to improve support processes and knowledge base.
- Escalate complex issues to supervisors when necessary.
- Adhere to company policies and service level agreements (SLAs).
- Participate in training sessions to enhance product knowledge and skills.
Qualifications
- At least 6 months of customer service experience (any industry).
- High school graduate or equivalent.
- Excellent written and verbal communication skills in English.
- Strong typing speed and computer literacy.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving skills and a positive attitude.
- Willingness to work in shifting schedules (including nights/weekends if required).
- Reliable internet connection and a quiet workspace (for remote setups).