job description
Are you a customer service professional looking for a dynamic, non-voice role in a supportive and growth-oriented environment? Augustin International Center, Inc. is hiring Customer Service Representatives (CSR) for our blended non-voice account in Bali, Indonesia!
This is your chance to join a globally recognized team that values excellence, collaboration, and career development. With a competitive salary package (up to ₱28,000/month), comprehensive training, and a work culture that fosters success, this role is perfect for individuals passionate about delivering exceptional customer experiences.
As a Non-Voice CSR, you’ll handle customer inquiries via email, chat, and other digital channels, ensuring timely and professional resolutions. Whether you're an experienced agent or just starting your career in customer service, we provide the tools and support you need to thrive.
Enjoy the vibrant lifestyle of Bali while building a rewarding career with a company that invests in your growth. Apply now and take the first step toward a fulfilling role in a fast-paced, international setting!
Responsibility
- Respond to customer inquiries via email, chat, and social media with professionalism and efficiency.
- Provide accurate and timely solutions to customer concerns, ensuring high satisfaction rates.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Follow company policies, procedures, and service level agreements (SLAs) to meet performance targets.
- Identify and escalate recurring customer issues to improve service quality.
- Stay updated on product knowledge, company updates, and industry best practices.
- Contribute to a positive team environment by sharing insights and supporting colleagues.
Qualifications
- Minimum high school diploma or equivalent; college degree is a plus.
- At least 6 months of experience in customer service (non-voice preferred but not required).
- Excellent written English communication skills with a keen eye for grammar and tone.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM tools).
- Ability to work flexible shifts, including weekends and holidays, as needed.
- Customer-focused mindset with a passion for delivering exceptional service.
- Willingness to relocate or work remotely from Bali, Indonesia.