job description
Join ConstantiKnow Inc, a leading global provider of customer experience solutions, as a Customer Service Representative (Non-Voice Account) and become part of a dynamic team that values excellence, innovation, and growth. Based in the stunning island of Bali, Indonesia, this remote role offers the perfect blend of professional development and tropical lifestyle.
As a Non-Voice Customer Service Representative, you will play a pivotal role in delivering exceptional customer support through email, chat, and ticketing systems. Your ability to understand customer needs, resolve issues efficiently, and maintain a positive brand image will directly impact our client satisfaction and retention. This role is ideal for detail-oriented professionals who thrive in a fast-paced environment and are passionate about delivering outstanding service.
At ConstantiKnow Inc, we believe in rewarding performance. Your starting salary of IDR 3,500,000 – IDR 5,250,000 per month (or PHP 20,000 – PHP 30,000 equivalent) is just the beginning. With performance-based bonuses, career advancement opportunities, and a supportive work culture, you can earn even more while growing your skills in a globally recognized company. Plus, enjoy the flexibility of remote work from Bali’s most vibrant locations—whether it’s the cultural hub of Ubud, the surf-friendly beaches of Canggu, or the luxury resorts of Nusa Dua.
If you’re a proactive problem-solver with a knack for communication and a desire to build a career in customer service, we’d love to hear from you. Apply now and take the first step toward a rewarding career with ConstantiKnow Inc!
Responsibility
- Respond to customer inquiries via email, live chat, and ticketing systems in a timely and professional manner.
- Troubleshoot and resolve customer issues efficiently, ensuring a positive experience and high satisfaction rates.
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
- Collaborate with cross-functional teams, including sales, technical support, and operations, to escalate and resolve complex issues.
- Provide product and service information to customers, ensuring clarity and accuracy in all communications.
- Identify opportunities for process improvements and share feedback with the team to enhance service delivery.
- Adhere to company policies, procedures, and service level agreements (SLAs) to ensure consistency in customer support.
- Participate in training sessions and team meetings to stay updated on product knowledge and industry best practices.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in a non-voice (email/chat) support role.
- Excellent written communication skills in English, with the ability to convey information clearly and professionally.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with CRM software (e.g., Zendesk, Freshdesk, Salesforce) and ticketing systems is a plus.
- Basic technical troubleshooting skills and the ability to guide customers through step-by-step solutions.
- Self-motivated with the ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; additional certifications in customer service are advantageous.
- Experience in the BPO industry or a similar fast-paced environment is highly desirable.