job description
Join STACKph as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers a competitive salary of up to ₱30,000 per month, with no mock calls required, allowing you to focus on real-world customer interactions and professional growth.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position is perfect for individuals who thrive in a collaborative and supportive environment. Whether you're an experienced customer service professional or looking to start your career in this field, STACKph provides the training and resources you need to succeed.
At STACKph, we value our employees and offer a range of benefits, including competitive compensation, career development opportunities, and a positive work culture. If you are passionate about helping others and want to be part of a company that invests in its people, apply today!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Resolve customer complaints and issues efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and procedures.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide the best possible service.
- Participate in training sessions and team meetings to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and familiarity with customer service software.
- Previous experience in customer service or a related field is preferred but not required.
- Willingness to work flexible hours, including evenings and weekends if needed.
- Positive attitude, strong work ethic, and a desire to learn and grow within the company.