job description
Join TTEC and make a meaningful impact in GE Healthcare by delivering exceptional customer experiences. As a Customer Experience Specialist, you’ll play a pivotal role in supporting patients, healthcare providers, and partners with world-class service. This is your chance to grow in a dynamic, people-first environment while earning a competitive salary of ₱28,500 – ₱31,500 per month, plus a ₱10,000 bonus.
At TTEC, we empower our teams with cutting-edge tools, continuous training, and a collaborative culture. Whether you’re resolving inquiries, providing technical guidance, or ensuring seamless interactions, your work will directly enhance healthcare outcomes. If you’re passionate about helping others and thrive in a fast-paced setting, this role is for you!
Why Apply?
- Competitive compensation with performance-based bonuses.
- Comprehensive training and career advancement opportunities.
- Supportive team environment with a focus on work-life balance.
- Chance to contribute to a global leader in healthcare technology.
Ready to elevate your career? Apply today and become part of a team that values excellence, empathy, and innovation.
Responsibility
- Provide exceptional customer support via phone, email, and chat for GE Healthcare clients.
- Resolve inquiries related to medical equipment, software, and service requests with accuracy and empathy.
- Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
- Maintain detailed records of customer interactions and solutions in CRM systems.
- Proactively identify trends in customer feedback to improve service delivery.
- Adhere to compliance and quality standards in all communications.
- Participate in training sessions to stay updated on GE Healthcare products and protocols.
- Contribute to team goals by meeting or exceeding performance metrics (e.g., response time, resolution rate).
Qualifications
- High school diploma or equivalent; college degree or call center experience is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with a customer-centric mindset.
- Proficiency in using computers and CRM software (training provided).
- Ability to work in shifting schedules, including weekends or holidays if required.
- Prior experience in healthcare, customer service, or technical support is advantageous.
- Adaptability to fast-paced environments with a positive attitude.
- Willingness to undergo background checks and comply with data privacy policies.