job description
Join TTEC, a global leader in customer experience solutions, and kickstart your career as a Customer Service Representative in the vibrant heart of Bali. This is a full-time opportunity perfect for starters eager to develop their skills in a dynamic, supportive environment.
As part of our team, you’ll play a pivotal role in delivering exceptional customer service, ensuring every interaction leaves a lasting positive impression. You’ll collaborate with a dedicated team, report directly to a team leader, and contribute to the success of both customer experience and overall team performance. With a competitive salary of ₱24,300 – ₱27,300 per month, this role offers financial stability and growth potential in one of the most sought-after industries.
Whether you’re based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll enjoy a flexible and rewarding work environment designed to help you thrive. No prior experience? No problem! We provide comprehensive training to set you up for success.
If you’re a passionate communicator with a knack for problem-solving and a desire to make a difference, we want to hear from you. Apply today and take the first step toward a fulfilling career with TTEC!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, or chat with professionalism and empathy.
- Provide accurate and timely solutions to customer concerns, ensuring high satisfaction levels.
- Document all customer interactions and transactions in the company’s CRM system.
- Collaborate with team members and supervisors to improve service quality and efficiency.
- Follow company scripts, policies, and procedures to maintain consistency in service delivery.
- Identify and escalate complex issues to the appropriate department for resolution.
- Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
- Participate in training sessions and team meetings to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent (college degree is a plus but not required).
- Excellent English communication skills, both written and verbal.
- Strong problem-solving and multitasking abilities.
- Customer-focused mindset with a positive and patient attitude.
- Basic computer proficiency (e.g., Microsoft Office, CRM software).
- Ability to work full-time with flexibility for shifting schedules, including weekends or holidays.
- No prior experience required—training provided for the right candidates.
- Residence in or willingness to relocate to Bali (Canggu, Ubud, Denpasar, etc.).