job description
Are you looking for a fast, hassle-free hiring process with a competitive salary and the opportunity to grow in a dynamic customer service role? STACKph is now hiring Customer Service Representatives (Voice) to join our team in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
This is your chance to work in a supportive, high-energy environment where your communication skills and problem-solving abilities will make a real impact. With a 1-day job offer, you can start your new career quickly and efficiently—no lengthy waiting periods!
At STACKph, we value excellence, professionalism, and customer satisfaction. If you’re passionate about delivering top-tier service and thrive in a fast-paced setting, this role is perfect for you.
Why apply?
- Competitive salary (₱24K–₱35K/month) with performance-based incentives.
- Rapid hiring process—get your job offer in just 1 day!
- Opportunities for career growth and skill development in the BPO industry.
- Work in Bali’s most sought-after locations with a modern, collaborative workspace.
- Comprehensive training and support to ensure your success.
Don’t miss this opportunity to kickstart or advance your career in customer service with a company that invests in its people. Apply now and secure your spot today!
Responsibility
- Handle inbound and outbound voice calls with professionalism and empathy.
- Provide exceptional customer support, addressing inquiries, resolving complaints, and ensuring satisfaction.
- Accurately document customer interactions and details in the CRM system.
- Meet and exceed performance metrics (e.g., call resolution time, customer satisfaction scores).
- Collaborate with team members and supervisors to improve service quality and efficiency.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
- Identify and escalate complex issues to the appropriate department when necessary.
- Maintain a positive and patient demeanor under pressure in a fast-paced environment.
Qualifications
- Excellent English communication skills (verbal and written) with a clear, neutral accent.
- Minimum 1 year of experience in a customer service or call center role (fresh graduates with strong communication skills are encouraged to apply).
- Strong problem-solving and multitasking abilities.
- Proficiency in basic computer applications (e.g., CRM software, Microsoft Office).
- High attention to detail and accuracy in data entry.
- Ability to work flexible shifts, including evenings, weekends, or holidays as needed.
- Customer-focused mindset with a passion for delivering outstanding service.
- Team player with a positive attitude and strong work ethic.